Requesting Home Visits
request home visits before 10.30 AM
Home visits are for
home bound patients. For others we prefer to arrange
assessment in the surgery.
A GP will
only visit you at home if they think
that your medical condition requires it.
Home visit is at the discretion of GPs on the basis
of medical need assessment. A GP can also decide how urgently a
visit is needed. You cannot insist that
a GP visits you at home.
Home Visits are reserved for the
following groups of patients:
Patients who are severely ill and
cannot be mobilised.
Although a traditional part of
general practice, home visits are time
consuming. Please remember that several
patients can be seen in the practice in
the time that it takes to make one home
visit. So please help us to help you and
our other patients by visiting the
surgery whenever possible
We want to see patients as quickly as
possible, and the best way is often to
encourage them to come to the surgery ,
because your GP will have access to all
your medical records, including those
held on computer. There are also better
facilities for examining and treating
patients at the Surgery.
Babies and small children
should be brought to the surgery where
we will do our best to see them
promptly. If the Reception staff are
made aware that your child is
particularly unwell, they will do
everything they can to see that you are
not kept waiting unnecessarily to see
Transport/social problems –We
cannot undertake home visits for reasons
of convenience or lack of transport.
From experience, we are aware that
relatives, neighbours or friends are
often willing to help out. Our
responsibility to you is to resolve the
medical problem you have; your
responsibility is to take all the
reasonable steps you are able to, to
enable us to do that.
Please request visits before 10.30am whenever
possible as this allows the Doctor to
plan their day accordingly. Late
requests often lead to disruption of the
appointment system and excessive waiting
times for others.
A doctor/nurse will call you back on
most occasions to assess your problem.
This is to enable the doctor to
It may be that your problem can be
dealt with by telephone advice, or that
it would be more appropriate to send a
nurse, or indeed arrange a hospital
attendance. It also prepares the doctor
to collect some information required as
necessary for the visit.
He/she may ask you to come to the
surgery, where you will be seen as soon
The doctors would like to stress that
NO patient in definite need of a home
visit will be refused
In the past, GPs were able to do
routine follow up home visits. Sadly,
pressures of time and more patients
needing attention means this is usually
no longer possible.
Some problems such as severe chest pains
or shortness of breath are medical
emergencies and you will be advised to
If you need a doctor and are too ill
to visit the surgery, please
telephone before 10.00 am if
Calls after this
time will only be accepted if the
problem cannot wait until the next
We aim to reserve
home visits for frail elderly and those whose medical
condition warrants a visit.
Please bear in mind that home
visits are time consuming so please make
every effort to attend the surgery. The
surgery is also a better place to
examine and arrange investigations,
We ask you,
therefore, to consider the following:
If you request a
house visit the nurse or doctor may
telephone to discuss the problem. An
alternative arrangement may be
advised. This could be attending the
surgery, attending the local
Accident and Emergency department or
collecting a prescription from the
chemist or the surgery.
Home visits are
generally for the frail, elderly and
terminally ill or for patients who
are too ill to come to surgery.
young adults should, with very few
exceptions attend the surgery rather
than request a house call.
transport' is not a valid reason for
a home visit.
calls at any time will be attended to immediately.
We do expect
all children to be brought to surgery, where they will be seen
sooner rather than later.
It is very
helpful for the doctors in planning
their visits and assessing the urgency
of your condition if you can give brief
details of the problem to the
receptionist. Doctor may decide to give
advice over the telephone, visit or
refer to another appropriate health care
personal (such as the community matron,
district nurse, community COPD team,
etc) as appropriate. Lack of transport
is not in itself a reason for a home
it is always best to assess the patients
in the surgery as the doctor has greater
access to diagnostic testing equipment
and treatments within the surgery, as
well as having the assistance of other
medical staff if required.
Facilities are better at the surgery for
both examination and treatment.
The guidance on home visit is further outlined in the following
SOUTH STAFFORDSHIRE LOCAL MEDICAL COMMITTEE GENERAL PRACTITIONER